Powerwall - Gateway Reset

Your Powerwall may require some basic troubleshooting from time to time. Some issues can be resolved from the convenience of your home, without the need for additional technician assistance.

A Gateway Reset can help reconnect the Powerwall to the Backup Gateway. Please complete the steps below to reconnect.

If you continue to experience issues once complete, please contact Swell's Customer Support team at (310) 340-0493.

Backup Gateway Reset

Tools Needed: Non-metal item such as a pen or pencil

Locate your Backup Gateway, your Backup Gateway is a grey box like shown in the picture below.

1. Open the front door, locate the “Reset” button

2. With a non-metal object such as a pen or pencil, press and hold the reset button down for 10 seconds then release.

3. It can take 3-5 minutes for the reset to be completed. 

4. If the reset was successful, you should be able to monitor your system in the Tesla app again.

If after 3-5 minutes your system is still not reporting in please repeat the above steps.

Backup Gateway 2 Reset

Tools Needed: Non-metal item such as a pen or pencil

Locate your Backup Gateway, your Backup Gateway is a white box and looks like a mini Powerwall like shown in the picture below.

1. Open the front door is open, locate the “Reset” button

2. With a non-metal object such as a pen or pencil, press and hold the reset button down for 10 seconds then release.

3. It can take 3-5 minutes for the reset to be completed. 

4. If the reset was successful, you should be able to monitor your system in the Tesla app again.

If after 3-5 minutes your system is still not reporting in please repeat the above steps.